WhatsApp Co-existence
Use automation while continuing to use the same WhatsApp number in the phone app, where supported by the selected setup.
What the service does
Many business owners hesitate to add automation because they worry they will lose direct access to their existing WhatsApp phone application. WhatsApp Co-existence bridges this divide: where supported by the selected setup, it allows automated workflows to assist with repetitive messaging while your team continues using the same business number.
Depending on the setup, your team can reply through a shared inbox, view chat history and monitor bot activity. This means automated greetings and routine FAQ responses can trigger automatically, but human staff can step in whenever personal intervention is helpful. Note that capabilities depend on the specific technical architecture and provider setup chosen for your business; not every provider or account type offers identical features.
Practical examples of how a business might use it
The following are possible uses depending on your setup:
- Staff takeover during business hours: The automated system greets late-night prospects, while your sales team replies directly through their phones or shared web inbox during morning hours.
- Shared inbox collaboration: Multiple team members can view message threads and follow up with customers from their workstations without sharing a single physical handset.
- Bot monitoring: Management can monitor bot activity and review past conversation logs to assess how common questions are handled.
Information needed to discuss the setup
To help us determine whether a co-existence workflow fits your needs, please consider:
- Whether your WhatsApp number is currently registered as a standard WhatsApp Business account, a personal number, or an official API number.
- How many team members need to send replies to customer chats.
- The types of messages you want automated versus those reserved exclusively for human staff.
- Your hardware preferences (e.g., using existing smartphones or web-based workstations).
